| Q: |
Do you have...specific title, song, artist or actor? |
| A: |
If you are looking
for a specific title, song, artist or actor, please use our search. Our search box
is located on the left-side of every page in our webstore and is designed to
search for titles.
If you want to search for specific artists, actors, song titles, etc., please use our
advanced
search. For example to search for all titles that feature, "Actor
Name," or a "Song Title" simply enter name or title and include the quotation marks.
Do
not use quotation marks
when performing a one-word search, for example: Jukebox or Mods
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| Q: |
I'm having login trouble. My password doesn't work. |
| A: |
When logging in you must
use the same email address you provided when you originally created your
account. You must make sure there are no leading or trailing blank
spaces surrounding your email address and password as you enter them.
Click
here if you need a new password. If you requested a new password, after you login please
go to My Account
to change your password to something you will remember.
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|
| Q: |
Will your DVDs play on my machine? |
| A: |
In a short answer, most probably yes.
Our DVDs are NTSC and Region 0 (ALL regions). See map below. We have many
happy international customers whose systems
are PAL and SECAM and they can play our discs. Our DVDs are playable
in countries that use the PAL and SECAM video system but
your DVD player must be multi-system and capable of playing NTSC
discs. The good news is that most all post-2001 DVD players manufactured outside
the United
States are multi-system and can play our discs. If you're not sure, please check your
DVD player's owner's manual
or look on the internet. For more information read
conditions of use. top
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| Q: |
How
do I view or change my password, email, other? |
| A: |
To view or change your password,
email address
or shipping address/contact information, simply
login to your account. You must login using the same email address and password you used when you
created your account. If you have changed your email or
password, you must use the most recent. Then click on My Account (located top right in blue horizontal bar).
Then click the appropriate areas to make your changes. You can
request
a new password if you don't remember what you originally selected.
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| Q: |
How do I place an order? |
| A: |
It's very
easy! Simply go to our
webstore and
browse through title categories or use the search box to locate specific
titles. Then click on title, add to cart,
and proceed to checkout.
Payment
options include credit cards, cash, checks and money orders. Note: to ensure your
order gets processed correctly, you must order via our webstore even
if you are paying by
cash, check or money order.
We cannot take telephone orders.
|
| Q: |
What forms
of payment do you accept? |
| A: |
We accept major credit cards, bank
debit (ATM) cards,
PayPal, checks, money orders and cash.
Payments
must be made in $US dollars. Orders can not be placed via telephone.
We do not accept purchase orders. We only accept orders placed via our website. Please click
payment options for complete details. top
|
| Q: |
How much are shipping costs/total costs? |
| A: |
To determine the actual cost of your order including shipping and discounts, your shipping
destination is required. Therefore, please add titles to your shopping cart and proceed to
checkout. All costs appear BEFORE you are asked to provide any payment
information. You can get a
shipping cost
estimate here.
Note: all payments must be in $US dollars. See
payment
options.
top
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| Q: |
How do I check the status of my order? |
| A: |
To check on the
status of a recent order or to view your past order history, simply
Login (you must enter the same case-sensitive email address
and password you supplied when you created your account) and then click on
My Account (located top right in blue horizontal bar). Then click on the link that says "View the orders I
have made." Or, you can click
here.
top
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| Q: |
How do I receive a discount coupon code? |
| A: |
It's easy!
Simply
register here and you'll receive a
discount coupon code.
When registering, if you opt-in to receive our monthly newsletter, you'll
receive super discounts!
top
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| Q: |
Can more than one discount code be used? |
| A: |
No, only one
discount code can be applied to each order.
|
| Q: |
How do I redeem my discount coupon code? |
| A: |
To receive a
discount on your purchase, you must enter your discount code
into the Redeem Box during checkout. Our shopping cart system is
automated and all discounts are calculated and processed automatically.
We do not
know your credit card details as they are processed by our credit card
processor, Authorize.Net. No changes to card charges can be made after
purchase. If you
forget to enter your discount code into the Redeem Box, you will fail to
receive your discount. If you want your discount, you must enter your
code. If you fail to enter your code, you will not receive a discount.
Read
here for complete details.
top
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| Q: |
How will my order be shipped? |
| A: |
Orders are
shipped via regular United States Postal Service (USPS) Priority Mail with
no package tracking or insurance. Please note: we do not offer overnight
or super rush delivery service.
top
|
| Q: |
How long before I receive my order? |
| A: |
Orders are processed
and shipped
within 48 hours after receiving payment. (Excluding weekends and holidays.)
Then it's up the United States Postal Service and any International
Postal Service on the receiving end. US orders are generally received
in 5-10 days. International orders vary by country, but are generally
received in 5-21 days but on very rare occasions can take up to 8 weeks. Please note:
Postal services can be irregular. Many times international packages arrive at their destination in
5-7 days.
Then, to the same destination, it may take 4-8 weeks.
Why? I don't know. Sometimes
packages get delayed by customs. Sometimes packages return to me
with a note saying "no such address" when if fact, the address is correct!!!
Please follow these steps
►
Verify
your
shipping address by clicking
here.
If you live in an apartment
building, please check with your building manager and neighbors. If you
had your order delivered to your place of business, please check with the mail room
and office mates. If your order was delivered to a PO Box, ask the
postal workers if a package was placed in the wrong mailbox. If you had your order delivered to a friend, have
them do the same checking. 99.95% of all packages arrive at their
destination. Please help recover your package by following these
directions. I can't send out a replacement until you've tried the
above recovery options and we are certain your order is really lost. You will receive your order. top
|
| Q: |
I have not received my order yet. What can be done? |
| A: |
Postal
services can be slow, within the US and internationally. Sometimes orders
are returned marked, "Attempted Not Known" and the mailing address
IS correct! If you are a U.S. customer and it has been 6 weeks since
your order shipped; or an international customer and it has been 8 weeks
since your order shipped, you will be sent a replacement. You
won't be stuck without your order. You may be asked to purchase
insurance on the second mailing. If you decide you want a refund, a fee may
be deducted.
Also, read.
top
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| Q: |
Do you ship internationally? |
| A: |
Yes.
top
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| Q: |
I don't see it but was wondering, do you have...? |
| A: |
The
focus of The VIDEO BEAT! is 1950s & 1960s teenage, rock n roll, hot
rod, JD, hippie and youth culture related. If you're looking for a title
that you think belongs in our catalog, please send us an
email with some info and we'll
try to track it down. If you are looking for a title that does not fit
our 50s & 60s teenage genre, we will not carry it. Thanks! top
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| Q: |
Can I order by telephone or fax? |
| A: |
Unfortunately no. We only offer e-mail support and ordering via our
secure website.
top
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| Q: |
Do you have a catalog you can mail me? |
| A: |
No, we're very sorry
we only have our website. You can try printing each page. And,
if you're looking for a specific title, please try our
search. top
|
| Q: |
Can you give me more info about a title, artist or song? |
| A: |
We'd love to
have detailed movie synopsis,
running time, aspect ratio, artist,
actor and song
details,
etc. compiled for every title
on our website, but unfortunately we don't.
The only information available is what you see listed on our
website. Many of the books on
this page
can provide more information. If you're searching for a specific
artist or song, please try our
advanced
search. For example, if you are looking for the artist, "Gene
Vincent," enter the name and include the quotation marks. top
|
| Q: |
Can you tell me the exact running time of a specific title? |
| A: |
We wish we had running time information compiled on every title in our
catalog. But unfortunately we don't. Maybe we'll get there at
some point. top
|
| Q: |
What is your video master source? How is the quality? |
| A: |
The VIDEO BEAT! serves
collectors of rare and never-released 1950s & 1960s rock and roll and youth
culture video material.
About
sixty-percent of our catalog comes from film-chained 16mm and 35mm masters
or TV station broadcast masters. The rest come from various high-quality
sources. We have regularly upgraded titles to achieve
our goal of offering very high quality material. To prove this
point, sometimes we have acquired the same title several times before
we actually list it in the catalog. On the other hand, there are
several
titles that should be better quality to meet our standards, yet we keep them
in the catalog anyway because we haven't located any better quality in over
25 years and the material is just too damn cool and
important to leave out. In most cases the titles in our catalog represent the
"best quality that's out there"and we've been looking for
many years.
Please remember that this material is very rare and hard to find. If
you have reasonable expectations and do not expect modern day "Hollywood
DVD" quality, you will be very satisfied. Here's what our customers think:
Happy Customers. For more information click:
DVD
remastering. top
|
| Q: |
Do you offer any volume discounts? |
| A: |
We offer
discounts to website visitors and customers who have
registered.
Once registered, you'll begin receiving a monthly newsletter that contains
discount codes
that are redeemable in our
webstore checkout system. top
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| Q: |
Do your titles come with movie poster cover art? |
| A: |
No.
DVDs come in high quality plastic movie
cases. However, we do create cool looking custom labels. To this point,
here's an observation: We've seen many videos and DVDs that come
with movie poster cover art where the video quality is
very marginal or just plain bad. (Ask yourself if you've seen the
same.) At The VIDEO BEAT! we stand
behind our video quality, but we don't have fancy cover art.
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|
Q: |
Why should I buy from you? |
A:
|
Great
question! For the same reasons you choose to do business with anybody;
high-quality product, friendly and helpful service, product knowledge and
"extra value" that others don't provide.
The VIDEO BEAT!
provides quality no one else can match. For instance, we provide:
- A 48-hour turnaround
(or less) even on large orders.
- A
willingness to go the extra mile to make you satisfied.
- We fill
every DVD two hours complete with special bonus selections.
- All DVD
discs are recorded in 2-hour mode on high grade DVD-R media.
- An automated web
shopping cart system where you can login to check the status of your
order.
- A
monthly
newsletter
offering special
discount coupons redeemable
in our webstore!
- Highest level of
ecommerce credit card security provided Authorize.Net
|
| |
|
|
This means we are not offering the "same" DVD you have seen elsewhere. We offer more!
Our customers recommend
us to their friends, they say terrific things about us, and they come
back for repeat purchases! This
speaks to our service and quality. top
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|
Q: |
Do you carry CDs, movie posters or memorabilia? |
| A: |
No.
Sorry, we only carry DVD titles.
top
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| Q: |
Do you have a store I can visit? Can I pick up my order? |
| A: |
No, I'm sorry.
We don't have a physical store location. We're Internet & mail
order only.
top
|
| Q: |
What is your return policy? What
is your satisfaction guarantee? |
| A: |
If a title you
ordered is defective or broken,
please contact us within 21 days of purchase. Simply send us an email explaining the problem
and we'll send you an email with return instructions.
Return options include replacement of same title or, at store owner's
discretion, exchange for another title.
We operate by the principle that we want you to be 100% satisfied. However, we will not accept a return or exchange just
because you 1) didn't like the movie, 2) ordered the wrong title
or the title was not what you expected, 3) forgot to enter the correct
discount code, 4) the disc or tape is not compatible with your player.
IMPORTANT:
Please ask questions before you order. Please read title descriptions carefully so you'll know what you're
ordering. Also, please read our
conditions of use
to understand video system compatibility issues. Please read our DVD
remastering
process. A restocking fee may be
applied to returns. top
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