FREQUENTLY ASKED QUESTIONS
Q: Who created your awesome homepage artwork?
In addition to our main homepage graphic, Brian created our logo, discount information boxes, and other assorted pieces. He also helped us with our website layout. If you need artwork with an edge, Brian is your man. Note: please don't drive him crazy like we do, we're sure the first piece he delivers will be perfect for your project. top
Q: Do you have...specific titles, songs, artists or actors?
A: When logging in you must use the same email address you provided when you originally created your account. You must make sure there are no leading or trailing blank spaces surrounding your email address and password as you enter them. Click here if you need a new password. If you requested a new password, after you login please go to My Account to change it to something you will remember. top
A: Our DVDs will play in all regions. We have many international customers. Our discs are formatted for the North American NTSC video system -- so if you live outside of the North America or Japan, your DVD player must be multi-system. The great news is that most all post-2003 DVD players manufactured outside the United States are multi-system and can play our discs. If you're not sure, please check your DVD player's owner's manual or look on the internet regarding your DVD player's manufacturer and model number. For more information read conditions of use. top
A: To view or change your shipping address, password, email address and other information, simply login to your account. You must login using the same email address and password you provided when you created your account. If you have changed your email or password, you must use the most recent. Then click on My Account (located top right of every page). Then click the appropriate areas to make your changes. You can request a new password if you don't remember what you originally selected. top
A: It's very easy! Simply browse through title categories or use the search to locate specific titles. Then click on title, add to cart, and proceed to checkout. Payment options include credit cards, checks and money orders. Note: to ensure your order gets processed correctly, you must order on our website even if you are paying by check or money order. We're sorry we cannot take telephone orders. top
A: We accept major credit cards, bank debit (ATM) cards, checks and money orders. Payments must be made in $US dollars. Orders cannot be placed via telephone. We do not accept purchase orders. We only accept orders placed via our website. Please see payment options for complete details. top
A: To determine the actual cost of your order including shipping and discounts, your shipping destination is required. Therefore, please add titles to your shopping cart and proceed to checkout. All costs appear BEFORE you are asked to provide any payment information. You can get a shipping cost estimate here. Note: all payments must be in $US dollars. See payment options. top
A: To check on the status of a recent order or to view your past order history, simply Login (you must enter the same case-sensitive email address and password you supplied when you created your account) and then click on My Account (located at the top right of every page). Then click on the link that says "My Orders." Or, you can click here. top
A: No, only one discount code can be applied to each order. top
A: To receive a discount you must enter a discount code into the Discount Code box in your shopping cart and click "apply code." Our shopping cart system is automated and all discounts are calculated and processed automatically. We don't know your credit card details. Credit cards are not processed by The VIDEO BEAT! they are processed by Authorize.Net, our credit card processor. Discounts cannot be applied after you place your order. If you don't enter a discount code and click "apply code" into the Discount Code box, you will not receive a discount. If you do not see the discount amount deducted from your total, you did something wrong. Please try again or send us an email before you order. Discounts cannot be applied after you place your order. Read here for complete details. top
A: Orders are shipped via United States Postal Service (USPS) Priority Mail with no package tracking or insurance. We're very sorry but we don't offer overnight or super rush delivery service. top
A: Orders are usually processed and shipped within 48 hours after receiving payment. (Excluding weekends and holidays...however we process and ship everyday during Christmas season.) Then it's up the United States postal service and any international postal service on the receiving end. U.S. orders are generally received within 5-10 days. International orders vary by country, but are generally received within 5-21 days but on very rare occasions can take up to 8 weeks. Please note: Postal services can be irregular. Many times international packages arrive at their destination in 5-7 days. Then, to the same destination, it may take 4-8 weeks. Why? I don't know. Sometimes packages get delayed by customs. Sometimes packages return to me with a note saying "no such address" when in fact, the address is correct!
Q: I have not received my order. What can be done?
A: Yes. top
A: The focus of The VIDEO BEAT! is 1950s & 1960s teenage, rock and roll, hot rod, JD, hippie and youth culture related material. If you're looking for a title that you think belongs in our catalog, please send us an email with some info and we'll try to track it down. If you are looking for a title that does not fit our 50s & 60s teenage genre, we will not carry it. Thanks! top
A: Unfortunately no. We only offer e-mail support and ordering via our secure website. top
A: We wish we had a lot more detailed information such as running time, aspect ratio, artists, actors, songs performed, and more, listed for every title on our website, but unfortunately we don't. We're sorry. The only information currently available is what you see listed on our website. Do YOU KNOW some information that we don't list? Please feel free to send us an email and we'll add your contribution to the title description. Many of the books on this page provide more information. If you're searching for a specific artist or song, please try our advanced search. top
A: Most all discs in our catalog run close to 2-hours in length. Most discs contain more than one program; they contain the main title and bonus selections. These bonus selections include movie trailers and other material that will hopefully compliment the main title ordered. So even though running time of an individual title is not listed, you can be sure that all discs run close to 2-hours in length. top
A: The VIDEO BEAT! serves collectors of rare and never-released or out-of-print 1950s & 1960s rock and roll and youth culture video material. About sixty-percent of our catalog comes from film-chained 16mm and 35mm masters or TV station broadcast masters. The rest come from various high-quality sources. We have regularly upgraded titles to achieve our goal of offering very high quality material.
A: We offer discounts to website visitors and customers who have registered. Once registered, you'll begin receiving a short monthly newsletter that contains discount codes that are redeemable in your shopping cart. top
A: Yes, look here. We use an original art, colored wrap-around on the jackets of all our DVDs. By the way, here is something we've observed: we've seen many DVDs that come with color movie poster cover art but the video quality is very marginal or just plain bad. Sometimes even the cover art is blurry and looks lousy. (Ask yourself if you've seen the same.) At The VIDEO BEAT! we stand behind our video quality, but we don't have super deluxe, gorgeous, fancy cover art. But what we have looks nice! top
A: Great question! For the same reasons you choose to do business with anybody; high-quality product, friendly and helpful service, product knowledge and "extra value" that others don't provide.
- A 48-hour turnaround (or less) even on large orders.
This means we are not offering the "same" DVD you have seen elsewhere. We offer more! Our customers recommend us to their friends, they say terrific things about us, and they come back for repeat purchases! This speaks to our service and quality. top
A: No. Sorry, we only carry DVD titles. top
A: No, we're sorry. We don't have a physical store location. We're internet & mail order only. top
A: This is our official policy: If a disc you ordered is unable to be viewed because it is defective or broken simply send us an email within 30 days of purchase explaining the problem and we'll send you a free replacement immediately. All other sales are final.
Also, if a disc you ordered from us ever stops working due to freeze-ups or skipping, please let us know and we'll send you a free replacement. If its been more than a year since you ordered, we many prefer to include the free replacement with a new order--or, we may ask you to pay postage.
Please ask questions before you order. Please read title descriptions carefully so you'll know what you're ordering. Also, please read our conditions of use to understand video system compatibility issues. Please read our DVD remastering process. A restocking fee may be applied to returns. top